Cancellation & Refund Policy

Last updated: 16 September 2026 · Applies to all services and software sold by Norvelio (Proprietorship), Shirur, Pune, Maharashtra, India.

We want every customer to be happy with their decision to work with Norvelio. This policy explains when you can cancel and when a refund is available. It should be read together with our Terms & Conditions.

1. One-time services (websites, apps, design, marketing setup, automation, content, etc.)

• Before work starts: You may cancel any time before we begin work on your project and receive a 100% refund of the amount paid. Work is considered started when we send you the project kick-off confirmation (on WhatsApp or email) or share the first draft, design, or code, whichever is earlier.
• After work starts: The advance payment is non-refundable, because it covers time and resources already committed to your project. Any balance amount that has not yet been invoiced will not be charged if you cancel.
• Delay caused by Norvelio: If we fail to deliver within the delivery timeline stated in your quotation (plus a grace period of 7 working days), and the delay is not caused by pending inputs, approvals or payments from your side, you may cancel and receive a full refund of all amounts paid for the undelivered work.
• Revisions: Revisions included in your quotation are provided free. A request for changes outside the agreed scope is not a ground for refund; it will be quoted separately.

2. Monthly services (maintenance, social media management, ads management, SEO, etc.)

• You may cancel any time by informing us on WhatsApp or email. Cancellation takes effect at the end of the current billing month.
• Fees for the current month are non-refundable once the month's work has started. No fees are charged for subsequent months after cancellation.
• Third-party costs paid on your behalf (advertising spend, domain, hosting, software licences) are non-refundable.

3. Norvelio Business software subscription (₹500 per month)

• The subscription renews automatically every month through Razorpay until you cancel.
• Cancel anytime from within the software or by writing to support@norvelio.in. Your access continues until the end of the paid period, after which it stops and no further charges are made.
• Fees for the current billing period are non-refundable. We do not offer pro-rated refunds for unused days.
• After your subscription ends, you get 3 days of read-only access to download your data. Your data is retained securely for 90 days and then permanently deleted, unless you renew.
• If the software is unavailable for more than 24 continuous hours in a month due to our fault, we will add the equivalent days free to your subscription on request.

4. Duplicate, failed or incorrect payments

If you were charged twice, charged an incorrect amount, or money was deducted but the payment failed, contact us within 7 days. Once verified, the excess amount is refunded in full.

5. How refunds are processed

• Request a refund on WhatsApp (+91 85305 50114) or email support@norvelio.in with your payment ID, date and reason.
• Approved refunds are initiated within 5–7 working days to the original payment method through Razorpay. Depending on your bank, the amount may take an additional 5–10 working days to reflect.
• Refunds are made only to the original payment method. We do not pay refunds in cash.

6. Contact

Norvelio (Proprietorship) · Baburao Nagar, Shirur, Dist. Pune – 412210, Maharashtra, India · support@norvelio.in · +91 85305 50114